Shipping & returns

 

Shipping

Bliss & Co Berry ships Australia wide.

Your goods will be sent via Australia Post Regular Parcel Shipping Monday – Friday at a flat rate of $11.95. 2-7 business days and will vary depending on destination (as per Australia Post information).  Tracking number provided. 

Delivery is free for all purchases over $200.   

Express shipping is available for $15.95. 1-3 business days (As per Australia Post information). Parcel tracking will be available on all parcels, you will be emailed a tracking number once the parcel has been sent. Please note; our store is regional and this is not an overnight service, 

Shipping to New Zealand with a flat rate of $25.00 for upto 2kgs.

Returns

We want you to be happy with your goodies from Bliss & Co.  Please note the following: 

Bliss & Co. will fully refund any item that has a manufacturing fault. We unfortunately do not refund for change of mind purchases.  

We will exchange any unworn or undamaged item bought online within 14 days of receipt of purchase. Exclusions include: Underwear, Earrings, Dummies and Body Products. 

A credit note can be issued for an authorised return to be used at a later date that suits you. 

Please Note: Bliss & Co does not offer refunds on items that show our courier service is able to provide evidence a parcel is “delivered”. 

RETURNS WILL NOT BE ACCEPTED ON: 40%+ SALE ITEMS, CLEARANCE SALE ITEMS. 

Return items must be in original condition including its packaging. Delivery and handling charges on returns are not refundable for incorrect choice, and are to be returned to Bliss & Co. at the customer's own cost and risk. 

For an exchange via mail please send returned goods to the below address. We also happily accept exchanges in our Berry store. 

Bliss & Co. 
Online Customer Service 
102 Queen Street, 
Berry, NSW 2535 
Australia 

To allow us to process the goods as quickly as possible, please include: 

  • A copy of the packing slip or receipt including the order number 
  • The reason for your return 
  • Your day time phone number 

Depending on where you live, the time it may take for your exchanged product to reach you may vary. 

A staff member will contact you should we have any problems returning or exchanging your goods. 

If you are returning an item worth over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.