Shipping & returns
Shipping
Your goods will be sent via Australia Post Regular Parcel Shipping Monday – Friday at a flat rate of $9.95. Delivery is free for all purchases over $200.
Delivery should take from 2 business days and delivery times will vary depending on destination points. Parcel tracking will be available on all parcels, you will be emailed a tracking number once the parcel has been sent.
Should you require Express Post or Signature on receipt, that service is also available at an extra cost. Please email us and we will send an invoice for the extra cost. Please note, Express Delivery is not guaranteed next day delivery.
Bliss & Co Berry ships Australia wide. Postage can be arranged for New Zealand and Overseas. We require you to contact us by phone or email, with the exact address you are shipping to, so we can obtain an international quote for you.
Email: thegirls@blissandcoberry.com.au
Phone: (02) 44643336
Returns
We want you to be happy with your goodies from Bliss & Co. Please note the following:
Bliss & Co. will fully refund any item that has a manufacturing fault. We unfortunately do not refund for change of mind purchases.
We will exchange any unworn or undamaged item bought online within 14 days of receipt of purchase. Exclusions include: Underwear, Earrings, Dummies and Body Products.
A credit note can be issued for an authorised return to be used at a later date that suits you.
Please Note: Bliss & Co does not offer refunds on items that show our courier service is able to provide evidence a parcel is “delivered”.
RETURNS WILL NOT BE ACCEPTED ON: 40%+ SALE ITEMS, CLEARANCE SALE ITEMS.
Return items must be in original condition including its packaging. Delivery and handling charges on returns are not refundable for incorrect choice, and are to be returned to Bliss & Co. at the customer's own cost and risk.
For an exchange via mail please send returned goods to the below address. We also happily accept exchanges in our Berry store.
Bliss & Co.
Online Customer Service
102 Queen Street,
Berry, NSW 2535
Australia
To allow us to process the goods as quickly as possible, please include:
- A copy of the packing slip or receipt including the order number
- The reason for your return
- Your day time phone number
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
A staff member will contact you should we have any problems returning or exchanging your goods.
If you are returning an item worth over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.