Shipping & returns

Returns

Bliss & Co. will exchange any unworn or undamaged item (excluding underwear) bought online within 30 days of purchase as long as the product is returned in its original condition including its packaging. Delivery and handling charges on returns are not refundable for incorrect choice, and are to be returned to Bliss & Co. at the customer's own cost and risk.

For an exchange via mail please send returned goods to the below address. We also happily accept exchanges in our Berry store.

Bliss & Co.
Online Customer Service
102B Queen Street,
Berry, NSW 2535
Australia

To allow us to process the goods as quickly as possible, please include:

  • A copy of the packing slip or receipt including the order number
  • The reason for your return
  • Your day time phone number

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

A staff member will contact you should we have any problems returning or exchanging your goods.

If you are returning an item worth over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Bliss & Co. will fully refund any item that has a manufacturing fault. We unfortunately do not refund for change of mind purchases. Please contact us for a return advice should you need to.

Shipping

Your goods will be delivered by Australia Post Regular Parcel Shipping at a flat rate of $9.95. Delivery is free for all purchases over $200.

Delivery should take from 2 business days and delivery times will vary depending on destination points. Parcel tracking will be available on all parcels.

Should you require Express Post or Signature on receipt, that service is also available at an extra cost. We do suggest a work address if it is more convenient to allow signature to be obtained.

Currently Bliss & Co. only delivers within Australia.

Goods damaged in transit

Damage or loss in transit is rare however if it happens we will take responsibility for it. Please call us to organise the return of damaged goods or to report that a parcel has not arrived within reasonable Australia Post time frames.

To return a damaged product, you should mail your product to:

Bliss & Co.
Online Customer Service
102B Queen Street
Berry, NSW 2535
Australia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are returning an item worth over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Join our mailing list

Sign up to receive our email updates

Search our store